M

Visitor

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3 Messages

Wed, Aug 25, 2021 2:07 AM

Flex with hulu

Having constant issues with flex and Hulu. 95% of the time everything works but Hulu live. Says it can't connect, check internet connection. Connection is fine as everything is works throughout the house and as stated with the flex. I noticed for the last 4/5 days it seemed to get worse and worse.

Is there a firmware update to the flex I might need or an update for Hulu that's not coming through?

Official Employee

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235 Messages

5 m ago

Hello @MikeMili and thank you for reaching out to us about your Flex and Hulu concerns. Having issues with Hulu live would be upsetting and never something we want you to experience. I know I would be looking for a resolution if I was in your shoes too. We are happy to investigate with you and get to the bottom of this together.

Firmware and updates happen automatically with your awesome Flex equipment. This might be something we need to investigate deeper with you. Please send us a private message. Make sure to include your full name and your complete address so we can assist you.Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to message us so we can assist you while keeping your information safe!

 

Visitor

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3 Messages

@XfinityPeterB

Thank you for responding.  I did do that and was told it was Hulu, Hulu tells me it's Xfinity.  Total run around.  I think it's safe we can eliminate Hulu being the issue since the other devices work just fine in the house.  When I first put the flex on the TV everything was great.  Then one day it just started going array.  I have requested a tech and a different flex box to test the connection.  Hopefully the tech brings that today and we can get this issue resolved. 

Official Employee

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132 Messages

Thanks for getting back to us @MikeMili I can understand the frustration this would cause when you are getting conflicting information and this is not the experience we want you to have as a valued member of the Xfinity family.

 

Did you get an appointment set up already for a field technician to come to your home to replace the box and resolve the issue or are you needing one to be set up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

A tech came. Nothing changed, he said to me call for a new flex because they aren't allowed to keep them on the truck. 

Xfinity speed is so bad and I have the GB speed. Wifi is terrible... Unreal

XfinityAmira

Official Employee

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2.6K Messages

@MikeMili, We would love to get you a replacement Flex box shipped out as well as further investigate the speed and Wi-Fi issues you are experiencing. I know how important is it is to have a solid and steady connection. My team is absolutely here to assist you with these concerns as well as any other service needs you may have. To best assist you with this, please send us a Private Direct Message. 

 

To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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