U

Visitor

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2 Messages

Mon, Aug 9, 2021 6:39 PM

Email folder

Renamed Email folder and lost all contents.  How to recover lost emails?

Official Employee

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343 Messages

6 m ago

Hi, @user_ecef59. Thank you for taking the time to reach out to us through Forums. It's never fun losing your emails. Did you happen to check if it's under your deleted emails? Here's a helpful link to recover them in the event they're there: https://comca.st/3xEVtHh;

Visitor

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2 Messages

@XfinityGabby The deleted emails were not in the deleted email file.  Is it normal when you try to rename a folder that it deletes the contents?

XfinityJay

Official Employee

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253 Messages

No, it should not delete any emails when renaming a folder. Do they still appear in your main inbox? 

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