Visitor
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6 Messages
Cannot get UPS return label because no device is listed!
I'm trying to return my Flex Box with a UPS label, but on the Xfinity Return page, no device is listed and therefore I cannot select anything to return! Harika in chat says they can't do anything about it!?!
Can anyone at Xfinity help me get a UPS label?
I want to return this but I don't want to wait 45 minutes at the store (yes, that was the time they told me I had to wait, and the hostess didn't even tell me I had a UPS option) just to drop off this equipment with my confirmation number and get a receipt.
Xfinity supposedly cares about its customers but can't even help by sending me a UPS label.
(Oh, wait, I'm not a customer anymore. Thank, Xfinity. I'll be sure to leave you a glowing review everywhere I can!)
Community Best Answer
XfinityFrank
Official Employee
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2.6K Messages
19 days ago
Hi there, @AliciaB. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with getting this device returned. We can manually send out a return kit for you.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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