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Visitor

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1 Message

Sat, Jun 18, 2022 9:01 PM

AMC+ added to my account

Hi, May 15, 2022, AMC+ was added to my account. When I went through Chat Help, it states that I am not signed up for TV services, which is true. I only have internet. They didn’t acknowledge the existing charge. And then they wanted to upgrade me to a phone line. I just want the charge to go away. 

Official Employee

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261 Messages

6 months ago

Hi there  @user_a9b869 Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can with your account.  AMC + can be added to Flex service or streaming service, which would not require TV service.  No worries!  You have reached out to the right team, and we are going to do what we can to make sure you are squared away.  Let's get started!  Please feel free to send us a Direct Message with your full name and complete service address so that we can get started on this for you. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

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