lindairene

New Poster

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2 Messages

Mon, Jun 22, 2020 9:00 AM

Randomly blocking emails

Over the past three months, I've stopped recieving some emails. Specifically, email from my child's school and teachers. I thought I resolved it with the school but the issue persists randomly. I also noticed that some vendor emails I have subscribed to have stopped coming (J. Crew, Ann Taylor). Obviously, the school ones are more concerning but it appears to be a broader issue. Thank you!

Responses

ComcastCSAEmail

Official Employee

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580 Messages

10 m ago

the issue between the school and the retailers is likely not the same (it never is because they treat emails differently). Feel free to PM me your email along with the schools email and i can take a look into it for you.

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0

Again

Expert

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25.4K Messages

10 m ago

@ComcastCSAEmail wrote:

the issue between the school and the retailers is likely not the same (it never is because they treat emails differently). Feel free to PM me your email along with the schools email and i can take a look into it for you.

@lindairene In order to send a Private Message to ComcastCSAEmail, click on their name in their post and then on Send message.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer! tick

0

DeniseP3

New Poster

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1 Message

6 m ago

This has been a problem for me for a long time with Banana Republic and now with Converse. I have begun my Christmas shopping and want these companies unblocked. They are NOT going to my spam folder. I just never get the email!

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Latoque

Expert

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28.7K Messages

6 m ago

@DeniseP3 wrote:

This has been a problem for me for a long time with Banana Republic and now with Converse. I have begun my Christmas shopping and want these companies unblocked. They are NOT going to my spam folder. I just never get the email!

Call Comcast security. They handle blocking issues-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329