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Visitor

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1 Message

Sat, Jul 17, 2021 3:43 AM

hacked email

Last year during the pandemic someone hacked my other email account, not my main email. I haven't been able to sign into the account or get email from it for over a year. How can I shut it down?

Responses

Official Employee

 • 

276 Messages

2 m ago

Hello, thank you for posting about this @user_904063. I know how important account security is, and we certainly want to review your My Account access. The app is important for managing your account details, viewing updated billing information, and so much more. It's important you have access to the primary login for the account. 

I ask that you reach out privately, so we can cover the details of your situation. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

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