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RobM117
Conversation Starter
1st Like
1st Reply

Contributor

 • 

30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

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Updated 

1 year ago

77K

366

bkinnear

Visitor

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1 Message

2 years ago

Same identical problem.

Comcast did a remote reset on my modem, no help.

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0

user_266x6f

7 Messages

2 years ago

The problem appears to be with the Samsung email app.  To receive my Comcast email on my Samsung S23, I simply added my Comcast email account to the Gmail app, which I already have installed on my S23.  You just need to input your Comcast email address and password to set up synchronization through the Gmail app.  Your Comcast emails should sync up immediately.  Hope this works for everyone.  Once Samsung fixes its email app, you can just remove the Comcast email account from the Gmail app...or you just may want to continue receiving them through the Gmail app instead of the Samsung app. 

8

user_lmu60c

8 Messages

Thank you! Great suggestion!

2 years ago

0

LogicSolut

Contributor

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32 Messages

@user_266x6f​ Yes, I installed the Outlook email app and it works with my Comcast email account(s). Anything besides Samsung Mail will handshake correctly with the Comcast mail servers.

2 years ago

0

bas157

Visitor

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6 Messages

mines been syncing for 100 minutes now, way longer than it has in the past 2 days....knock on wood

2 years ago

0

Tigertown84

New Poster

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5 Messages

Unfortunately this workaround is not working for me.

What is the correct server for GMail to make the handshake?

I am getting 'Cannot Connect to Server' when trying to add my Comcast email to my G Mail.

Default value for server is imap.comcast.net

2 years ago

0

rider123123

Visitor

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2 Messages

I did the same;  added my comcast mail to the outlook app and it works fine.  Tried deleting and re adding comcast to the samsung mail app and it only works for an hour or less and stops working.

I'll use outlook until the Samsung mail/comcast issue is resolved.

2 years ago

0

user_3hs490

1 Message

2 years ago

I am having the same issue for the last 2 days.  Does anyone have a working solution?

3

0

user_lmu60c

8 Messages

Not yet as far as I can tell!🙄

2 years ago

0

user_266x6f

7 Messages

Try adding you Comcast email account to a different Android email app, such as GMail or Outlook, which appears to be an effetive workaround until Samsung Mail gets fixed.  See immediately above for additional discussion.

2 years ago

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

Hello, @user_3hs490 did attempts on that workaround provide a solution for you?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_5a2qp4

1 Message

2 years ago

I uninstalled and reinstalled the Samsung email app and it seems to be working fine now

3

user_kms83l

1 Message

Uninstalled, reinstalled too many times to count since Monday until I finally stumbled on this thread 🙌 So glad I'm not alone and it's not my phone, a Galaxy S22. Good luck getting a live person through Xfinity for support. Spent over 30 minutes screaming at the phone trying to navigate to a live person. I finally installed a different app to get my emails. I don't want the hassle of routing everything through Gmail as I don't want to bother separating comcast from Gmail  email. 

2 years ago

0

user_lmu60c

8 Messages

Did you have to re-enter specific info or set up data when you reinstalled the app? I’m worried about losing some of my saved info…files etc.

2 years ago

0

user_266x6f

7 Messages

If you are using the Android Samsung Mail app, try adding your Comcast email account to a different Android email app, such as GMail or Outlook, which appear to be an effective workaround until Samsung Mail gets fixed.  See above for additional discussion.

2 years ago

0

oysterlamp

Visitor

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5 Messages

2 years ago

I've noticed that when I get my emais from Comcast directly, the time stamps are wrong. This could be causing a syncing issue with Samsung Mail. My Samsung app earlier today asked to re input my login info, and it worked for about an hour. It hasn't synced again since 9:43 this morning 

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user_kn03in

1 Message

2 years ago

Same issue on my Galaxy S23+

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0

user_266x6f

7 Messages

If you are using the Android Samsung Mail app, try adding your Comcast email account to a different Android email app, such as GMail or Outlook, which appear to be an effective workaround until Samsung Mail gets fixed.  See above for additional discussion.

2 years ago

0

mschiffbauer

New Poster

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8 Messages

2 years ago

Mine appears to be working again!  It's been 2 hours since I added my account back into the Samsung app and it is syncing regularly as well as manually.

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user_5pheba

2 Messages

2 years ago

Still doesn't work:(

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0

RandyG53

16 Messages

Mine either...on Galaxy S22+

2 years ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

@user_5pheba, we appreciate your continued patience while our engineers work to resolve this known issue as soon as possible. Our apologies for any inconvenience or frustration caused throughout this. We hope to have this issue resolved soon. As a temporary solution please continue to use our website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2dd562

3 Messages

2 years ago

I have 2 Xfinity accounts and one is syncing no problem, while the other is having the same issue. Even after trying every suggested... Why is only one account having issues??? UGH!!!

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0

user_2dd562

3 Messages

I forgot to mention I have a Galaxy S22 Ultra.

2 years ago

0

user_c7g16c

2 Messages

2 years ago

I uninstalled and then re-installed the email app on my Samsung Galaxy S10, and it resolved the problem.

3

0

LogicSolut

Contributor

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32 Messages

@user_c7g16c​ This has always resolved it for up to an hour or two, sometimes less. Please post if it is still working after a couple of hours. I don't want to do this again (sigh) if it won't fix the issue. Thanks.

2 years ago

0

user_2dd562

3 Messages

@user_c7g16c​ I tried that twice. Synced once then nothing.

2 years ago

0

XT5Mom

8 Messages

been working for me now for about 4 hours!

2 years ago

0

user_c7g16c

2 Messages

2 years ago

I uninstalled and then re-installed the email app on my Samsung Galaxy S-10 phone and it resolved the problem.

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0

user_bjnjv2

1 Message

2 years ago

I am having the same issue 

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0

hilltoppers55

Visitor

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3 Messages

2 years ago

I think it's a Samsung email app issue, as I'm currently using the Edison email app because of this, and it's working fine

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0

wd4r

Contributor

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13 Messages

2 years ago

Same exact problem is still happening to me! I have spent hours researching and trying Server, SSL, TLS, Imap settings. Restarting Samsung phone and modem,  but only downloaded my emails once and then stopped again.

This appears to be a Comcast Xfinity Server issue. 

It's Wednesday 6pm and still not working.

I hope they fix this issue soon.

1

0

RandyG53

16 Messages

Continuing issue here...very frustrating.

2 years ago

0

user_n69fgl

8 Messages

2 years ago

Mine has been working the last 3 hours.

Maybe its going in increments

1

RandyG53

16 Messages

I certainly hope so...

2 years ago

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