user_3o0s1p Welcome to our community forum! Thank you for taking time out of your day to let us know that your legitimate Emails are being sent to your Spam folder. Are you accessing your Xfinity Email account from our webpage or from a third party Email client? What spam settings do you have turned on? You can find instructions to manage your spam filtering here.
user_3o0s1p Thank you for giving that a try. Have you tried clearing your filters and setting them up again to see if that solves the issue? What other troubleshooting steps have you completed?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_3o0s1p Email filters, they decide what to do with the emails when they arrive. Follow the steps here https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience to ensure you don't have any set up by accident.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
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2.5K Messages
1 month ago
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