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shelbyjean107
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Thursday, July 10th, 2025 11:26 PM

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Email

This post is addressed to XfinityChelseaB. In my final post I asked if can remove my old email account. Thanks again.

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1 year ago

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XfinityChelseaB

Official Employee

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1 year ago

@shelbyjean107, Is the email a Comcast email or third-party email? (Don't post your email here for security purposes.)

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shelbyjean107

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53 Messages

1 year ago

Both are Comcast accounts. When I open mail it shows 2 Comcast accounts. The old one with no new mail and the new one with current mail. A bit confusing 🫤 

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XfinityDilary

Official Employee

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3.6K Messages

 

shelbyjean107 Are you accessing the emails through our Xfinity Website or a third-party email client (Outlook, Apple Mail)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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shelbyjean107

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53 Messages

1 year ago

Not using third party. Goes through Comcast.

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shelbyjean107

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53 Messages

1 year ago

I misspoke. I’m using the Apple mail app.

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XfinityJeniece

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4.2K Messages

Thanks for confirming! Are you having the same issues when you go through Comcast directly?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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shelbyjean107

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Not having any problems just didn’t think it’s necessary to keep the defunct mail account. 

1 year ago

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XfinityJorge

Official Employee

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3.2K Messages

Gotcha, if you go to the settings on your iPhones and search up "mail" you should be able to manage your e-mail accounts and remove the one you wish to no longer be there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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