smarcus240's profile

New Poster

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1 Message

Mon, Jan 4, 2021 11:00 AM

E-mail

I was asked by someone named to update my service. Is this a legitimate request??

Responses

BruceW

Gold Problem Solver

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22.4K Messages

5 m ago

Genuine emails from Comcast usually come from Xfinity.com or Comcast.com addresses. What you have is most likely a phishing email, a scammer attempt to steal login and account information.

 

Please edit your message to remove the email address. It violates Forum Guidelines (see https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2 ). To edit, log in to the Forums and, while viewing your message, click Options, Edit Message.

 

If you can check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email ). If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

 

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @smarcus240, thanks for letting us know. My team can investigate this to help determine if this was a legitimate request. Can you send a private message with your first and last name and address? Can you also include a screenshot of the message in the private message? 

 

To send a private message, click on my name, "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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