rlh5599's profile

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Wed, Jan 6, 2021 8:00 AM

Email stating new email system link inside

got an email this am directing me to the following website due to new enhanced email service..  Is this true??




Gold Problem Solver


22.4K Messages

6 m ago

That is almost certainly a phishing email, a scammer attempt to steal login and account information.


Please edit your message to remove the phishing link. It violates Forum Guidelines (see https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2 ). To edit, log in to the Forums and, while viewing your message, click Options, Edit Message.


If you can check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email ). If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.


Official Employee


6.7K Messages

5 m ago

Thanks for replying with that solid advice, BruceW.


Hi rlh5599. This most certainly sounds like a Phishing email scam. I recommend following the steps BruceW has provided. I would not respond to that email or visit that website. 

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