jmstoudt's profile

New Poster

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2 Messages

Fri, Dec 4, 2020 6:00 PM

Delete a user

How do I delete an account user from years ago?  She died, but people are still getting my emails identified with her name.

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Accepted Solution

New Poster

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2 Messages

7 m ago

Correct

Latoque

Expert

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28.8K Messages

7 m ago

Can you clarify-------email recipients are getting emails from your Comcast email address but showing her name as the sender---------is that correct?

Latoque

Expert

 • 

28.8K Messages

7 m ago


@jmstoudt wrote:

Correct


The first thing you need to do is look in the settings for your account and see if the old name is still in there.  Click on the "hamburger" icon in the upper left corner of the Inbox page, then on "My account>>>>Users".  Is she still showing as a secondary account?  If it's not that, open a Compose window and look at the From: field.  Does her name appear there?  If so, click on the small down-arrowhead at the right end of the field and you will see the option to change it.

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