I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
You'll have to elaborate why you can't get into your email. How are you trying to access it? webmail or a third party app? What happens when you try? Any error messages, and if so what are they?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am sorry you are having issues with your email. Can you share the notification that keeps showing up? @user_gqfdgh
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_cbk6g3 How are you trying to access the email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hey user_cuebh0, thanks for reaching out through our community forums! Email issues are never fun, so I apologize for any stress this has caused you! We'd be more than happy to help, but we'll need a little more detail about what you're experiencing. Are you unable to open your email when signing in directly to the website, or are you having issues opening them through a 3rd party email client like Outlook, Apple Mail, or Thunderbird?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you trying to access the account? Are you using only the webmail UI and a browser? A mail app on your phone? Something else? What happens when you try to sign into the account?
Hello user_i3o66o! I'm sorry that you are having trouble with accessing your email. I know it's a vital communication tool for our customers. @Latoque, thank you for recommending to reset the password! user_i3o66o were you able to reset the password and access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please do not post any personally identifying information here as this is a public forum that anyone on the internet can access. Also, it is against the Forum Guidelines and the Acceptable Use Policy to do so.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Good afternoon user_8eii12 you have reached the right team, and we will be happy to help. I do have a few questions in order for me to better assist. Are you having trouble accessing your email on the Xfinity.com website? Or, are you having trouble on a 3rd-party application (ie: Outlook, Mail for Apple, or Mail for Android, etc.)?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Rod5
Visitor
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1 Message
1 month ago
How can I access [Edited: "Personal Information"]
(edited)
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user_36dp1m
Visitor
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1 Message
1 month ago
I cannot get to my comcast email, WHY??????????
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user_gqfdgh
Visitor
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1 Message
1 month ago
you guys, have this notification showing up every 30 seconds! user name and password for the following server smtp.comcast.net
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user_cbk6g3
Visitor
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2 Messages
1 month ago
I can not get my email on Comcast account.
1
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user_cuebh0
Visitor
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1 Message
1 month ago
Why can't I open my Comcast.net e-mail?
1
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Latoque
Expert
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29.8K Messages
1 month ago
@user_cuebh0
How are you trying to access the account? Are you using only the webmail UI and a browser? A mail app on your phone? Something else? What happens when you try to sign into the account?
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user_i3o66o
Visitor
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1 Message
28 days ago
I do not know my password and have entered a new one to no evaile
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Latoque
Expert
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29.8K Messages
28 days ago
@user_i3o66o
Did you try resetting your password using the instructions from Xfinity?
Reset Password
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user_8eii12
Visitor
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4 Messages
10 days ago
access e-mail at [Edited: "Personal Information"]?
(edited)
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user_ssb4mu
Visitor
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1 Message
20 hours ago
my comcast.net email stopped working
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