Replace or cancel phone order

user_awo0v8, Hi there! I can understand the concern with wanting to change the phone or cancel the order. We are the right place to go for help. Our team of experts can help. May we ask why you want to change the phone or cancel the order? You can cancel your order within 30 minutes of placing it. If that window has already passed, no worries, you would just follow the steps to return or exchange the device once it arrives. If you’re looking to switch to a different phone, you’ll likely need to place a new order, since upgrades and trade-ins are tied to the original device order. If you’d like help reviewing your options or getting this taken care of, feel free to send us a direct message, or you can also visit a nearby Xfinity Store for in-person assistance. You can simply direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.