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user_bm0v5f
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Sunday, June 7th, 2026 1:05 AM

Payment plan for phones

I am getting this error when trying to get a new phone for months. “Up to 0 lines on device payment plans”

My credit was frozen when it first ran a check and has never tried again. Can we get this fixed?

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Updated 

7 hours ago

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XfinityVianney

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2.7K Messages

7 hours ago

 

user_bm0v5f, thank you for reaching out and creating a new post. I hope you are doing well. I see you are looking to acquire a new phone, but there appears to be a hang-up. Do you know how long ago the original credit check was completed? To confirm, was the freeze on your credit lifted? 

 

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