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Saturday, December 6th, 2025 6:15 PM

Device credits not showing up on bill

We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently being charged the full amount with no credits.

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Visitor

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2 Messages

4 hours ago

I have been facing the same case for a year(Dec 2024 TradeIn). Let's team up to formally file a complaint with the FCC if they are ignoring our countless calls. 

(edited)

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