Sold a monitor for an unworkable location
Sold the wrong product. We got a call that our pantry (outside attached to the house) was insecure at 1:30 am, while on vacation. There was no breakin. When we had a service technician come to resolve the problem, he said the motion detector was too far from the trainsceiver and had a weak signal. We moved the unit to the interior of the house, which is already protected by door monitors. We are upset that we were sold a unit that would not work in the initial application.