eugeneComcast's profile

Visitor

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2 Messages

Tue, Apr 6, 2021 4:41 PM

If I moved and left my existing home devices in place, would parts of it work locally for new owners without a xfinity home account?

My system currently includes:

  • leased xfinity controller
  • existing home security system with motion sensors and door alarms
  • xfinity window alarms
  • xfinity thermostat controllers
  • xfinity glass break alarm

We are selling our home and dont plan to have xfinity home at new home, so I was thinking I would leave a functioning system behind for new owners.

Responses

ComcastMartinR

Official Employee

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198 Messages

1 m ago

Hello, @eugeneComcast! Thank you for reaching out to our Community Forums. You ask a great question! The Xfinity Home equipment will not function without an active Xfinity Home Security account. The new home owners will be able to use existing equipment, however a technician would need to be dispatched to have everything linked to their account. Any leased Comcast equipment under your account, will need to be returned so you are not charged.  

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Visitor

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2 Messages

When we put in Comcast Home, the technician replaced the thermostats with Comcast ones. Would these still work? I understand that I have to leave a working A/C heating system for the purchasers of the home. I don't think I can say they need a Comcast account to operate it. So it seems I need to replace all the Comcast components.

(edited)

Official Employee

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165 Messages

The thermostat may be a different story than the rest of the alarm components. I'd like to double check before I say for certain that you don't need the Xfinity Home to manually control it, can you tell me what model thermostat you have? 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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