U

Visitor

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1 Message

Wed, Jan 12, 2022 5:48 AM

Closed

Comcast breach for home security cameras - is it a scam?

I received a voicemail today from someone purporting to work for Comcast. He said that there had been a security breach in my account by malicious actors aimed at home security cameras. I was advised to restore my cameras to their factory settings and change my passwords before resetting. This didn't seem quite legit but he didn't ask for anything so I'm not sure what's in it for him to lie about it. Anyone else get this type of call? Anyone hear about a Comcast breach?

Official Employee

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268 Messages

7 m ago

Hey! Thanks for reaching out via Xfinity Community Forums. I highly recommend visiting our Internet Security with Xfinity support page. On our Alerts page, you can find some of the old and new Comcast Security Alerts such as support call scams and online phishing scams. As always, our support line is available 24/7 at 1-800-XFINITY if you receive any suspicious calls and want a quick overview of the account and services. 

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