U

Visitor

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1 Message

Fri, Jul 30, 2021 2:41 PM

Camera install

I am installing a Wyze outdoor camera with a Ethernet connection to my gateway.  It will recognize the base station but base station won’t connect to my phone

Responses

Official Employee

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314 Messages

2 m ago

Greetings, @user_cb4438! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues connecting this camera, but you have definitely come to the right place for assistance.

 

I actually have that same camera installed on my network (the one with a battery that only needs to be charged every 60-90 days, right?). It is an amazing product. If you have an Echo Show, you can just say "Alexa, show me the back yard" and the image comes right up. You gotta love technology! Are you still having issues with the base station connecting to your phone?

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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