U

Visitor

 • 

2 Messages

Sat, Oct 2, 2021 11:18 PM

a district manager for the mid south

I made an appt for 3 xfinity cameras and my 3 blink cameras to be installed on today 10/2/21, the time for the appt was 1:00-3:00 p.m. but the tech arrived at 4:30 p.m. which is unacceptable and he did not once contact me about the delay I had to keep calling back to the comcast call center, when he got here his order stated that I wanted home security which I did not order, I was told that I accepted it and I did not when I went back to check what I accepted which was what is stated at the beginning of the email could not open that one anymore but did see two other emails that had the home sevice which I never acccepted, and the tech did not have any cameras at all, so called back to the call center got transferred 3 different times to people meaning no disrepect who could not speak english and obviously did not know how to multitask while on a call, asked to speak with a manager because he was trying to escalate the call by trying to explain to me what he was about to do which was not transfer to management, had to cancel the appt that should I guess never been made because nothing was accomplished, my time is just as important as comcast and I would like to be compensated for that time, I also would like a callback from district manager of a local manager that can resolve my issue and get my cameras installed, if your company cannot install the 3 xfinity cameras along with my blink cameras just let me know don't waste my time, I would like my appt for this coming Saturday early in the moring if possible, will be looking forward to your call if no call then it lets me know that as a longtime customer and also a former employee I mean nothing to your company and will be looking for elsewhere for services.

Responses

Official Employee

 • 

129 Messages

13 d ago

Good evening @user_5ecd8a


I appreciate you taking the time to right to us about your recent experience and your need for an installation. I am so sorry to hear about the ongoing experience and issues you had with the scheduled appointment. I would be more than happy to help review your account and see how we can best assist! For help, can you please send us a Private Chat Message including your first and last name along with your full service address? We are here to help! 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

 

 

Visitor

 • 

2 Messages

@XfinityMary no my question was not answered and looking for the place to send private message but cannot find

Official Employee

 • 

368 Messages

No problem! Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here