xfinity support

Hello @user_wt3wyn, thank you for taking the time to leave a post. We truly appreciate the time you’ve spent with us. While we’re sad to see you go, we completely understand that you need to make the best decision for your household. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_wt3wyn 

Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill.

Thank you!

[Edited: "Personal Information"]

Just an FYI: if you were in a contract at the time you canceled your service you might owe an Early Termination Fee.