U

Visitor

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1 Message

Fri, Dec 17, 2021 3:48 AM

Closed

Xfinity Outage

So apparently there is a TV, Internet and a voice outage “in my area”. This has said this for the last 17 hours now. I work at home and haven’t had a single update today on what the issue is or when it will be resolved. I can’t even sign up for a text update because that is also unavailable. 

Official Employee

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438 Messages

1 year ago

Hello @user_32b20f! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having a longer than expected interruption in your area, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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