user_ebphd2 Thank you for reaching out. Generally speaking, no. Your in-home WiFi Password can only be changed by you or anyone in the home with access to your primary Xfinity ID, outside of that, it should not be changed. If there is troubleshooting being done and your modem is factory reset, that would result in a change, but that is very situational.
I believe that statement is not true because nothing has been the agent needs to be held accountable for this activity. And I don't feel Xfinity takes this seriously because no one has done anything. These words are just words and anyone would not trust this company. Your own employee who is a supervisor confirmed that he they changed it without my consent. So I don't know what your stating about your company cares about privacy.
Our agents do not have access to change passwords to anything specific or customized. Now that is not to say they didn't make a change that did not default it back to the password on the modem. But the Customer Security Assurance team helps with password resets if you need to get it changed back and can investigate the account for any unauthorized changes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I don't know what you're talking about I just stated that Xfinity supervisor confirmed that the agent did change it without my consent . To be CLEAR IT was THE WI-FI PASSWORD! No modem issues no nothing. So you keep making excuses when it was already established Xfinity did change it for no reason. So either you are not reading this or your a robot? Either way I am letting everone know to be careful and protect yourself and passwords
The Customer Security Assurance is who you can contact that handles reporting agents for any unauthorized account changes if you want it looked in to.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenjaminM
Official Employee
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user_ebphd2
Visitor
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5 Messages
8 hours ago
I believe that statement is not true because nothing has been the agent needs to be held accountable for this activity. And I don't feel Xfinity takes this seriously because no one has done anything. These words are just words and anyone would not trust this company. Your own employee who is a supervisor confirmed that he they changed it without my consent. So I don't know what your stating about your company cares about privacy.
1
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user_ebphd2
Visitor
•
5 Messages
8 hours ago
I don't know what you're talking about I just stated that Xfinity supervisor confirmed that the agent did change it without my consent . To be CLEAR IT was THE WI-FI PASSWORD! No modem issues no nothing. So you keep making excuses when it was already established Xfinity did change it for no reason. So either you are not reading this or your a robot? Either way I am letting everone know to be careful and protect yourself and passwords
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