wackywalker's profile
wackywalker
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21 Messages

Tue, Dec 15, 2020 3:00 AM

X1 Troubles

Hi everyone.  I am having quite an adventure with Xfinty.   They believe I have two tvs.  I only have one which is in the bedroom.   The first tiny box they sent me would not connect, so I returned it to a xfinity store.  I received a replacement.   To make a long stoy short,  they continue to send me 

secondary tv boxes that feeds off the main box.  How do I get them to understand that I need a non- dvr main tv box.  I new box is coming today, but it is a secondary box.  They tried to send a tech for the outside, but I do not need any adjustments.    The main tv box I have --RNG150-- does not get Netflix, Hulu, etc.   What should I do?  Any assistance will be good.  deanie44

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Rustyben

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24K Messages

6 m ago


@wackywalker wrote:

Hi everyone.  I am having quite an adventure with Xfinty.   They believe I have two tvs.  I only have one which is in the bedroom.   The first tiny box they sent me would not connect, so I returned it to a xfinity store.  I received a replacement.   To make a long stoy short,  they continue to send me 

secondary tv boxes that feeds off the main box.  How do I get them to understand that I need a non- dvr main tv box.  I new box is coming today, but it is a secondary box.  They tried to send a tech for the outside, but I do not need any adjustments.    The main tv box I have --RNG150-- does not get Netflix, Hulu, etc.   What should I do?  Any assistance will be good.  deanie44


ask for an X1 set top box model XG2. 

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New Poster

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2 Messages

6 m ago

I'm having the same problem!!  Very frustrating.  I have two tv's and they want to send me equipment for 4.  Twice now they have sent me the wrong equipment.

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21 Messages

6 m ago

Thank you for your replies. The representatives do not listen.  I told the "supervisor" that I wanted the XG2 and she said it was an old model.  The "supervisor" has overnighted me an X1tv box that gets the internet apps.  It is probab;ly the same secondary tv box that I already have.  They do not listen.  It is so aggravating.  Thank you.  wackywalker

Official Employee

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326 Messages

6 m ago

Hello, wackywalker, I hope overall your day is going well. I'm sorry it took us a while to reply and for the equipment issue. I can do my part to get your account resolved and our dedicated team can work together to help you on forums. If you can send a private message with your name, service address, and account number this will help us get started.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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