work order ignored for 2 months
Drops in upload speed from 20Mbps down as low as .9 and stays down. Had a tech come out 2 Months ago, New junction box mounted on house, new line from house to road. Upload speed was still all over the pace. He turned in a ticket and there it has sit. About 3 weeks ago, anther tech was sent to my house, he checked everything and changed the modem telling me it will not fix a line problem down the road, he was right,, and now the problem is still there only worse. Another tech came yesterday, he checked the speeds in house and out at the pole, he said the same thing ,, problem is in the lines down the road. He called his "field supervisor" who came over and he check and said yes, there was an open ticked posted 2 months ago, He made a few calls and then told me it would be fix TODAY! And NO it is still 1.64Mbps upload. Why is this being ignored? Not getting what I pay for ,, not even close. Suggestions ?