ncmcgee24's profile

New Poster

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1 Message

Sun, Dec 13, 2020 10:00 AM

Where is my order???

Two weeks ago I alerted customer service one of my boxes was out and chatted with a human. They tried all the ways to get it back up then realized it was dead. I was given an order number for my new box and told it would take 3-5 business days to get here. That was 15 days ago and I can't get any kind of response from Comcast. I have the order number but can't find anywhere to track it.

I obviously need the box, but also need to talk to a person and can't get past the automated responses to get a human.

Responses

Official Employee

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200 Messages

6 m ago

Oh no! That's frustrating and I'm sorry to hear this! Please click on my handle (ComcastGina and send a private message with your name and service address and we'll be glad to take a look into this for you. 

I am an Official Comcast Employee.
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