user_6ijkpm Hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to look into the status of getting that line taken care of. To get started, please send our team a direct message with your full name and address.
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XfinityChristy
Official Employee
•
2.8K Messages
2 hours ago
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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