1 Message
Unprofessional & Bad Business Practices
I had an appointment scheduled for today. The tech says they showed but no-one contacted me via phone/text/email/doorbell that he arrived. I then reached out regarding the situation and I was assured the tech would be coming back out in about 60 minutes, no one ever showed. When I followed up about this 2 hours later all of a sudden I never had an appointment in the system & the next available appointment is in a week and a half?? The people in Live Chat are very nice & try to do their best to help, it just ends up being on the company’s side of bad business practice & unprofessionalism. I never even leave reviews but this just left such a bad taste in my mouth I am canceling my account.
CCKrista
Retired Employee
•
1.5K Messages
1 year ago
Hello @user_egavxm, thank you for taking the time to reach out on social media. We would hate to lose you as a customer and hope we can continue to work with you to bring you the amazing entertainment options Xfinity has to offer.
I understand your concern with the appointment, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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