Dashi_Porter's profile

New Poster

 • 

1 Message

Fri, Dec 18, 2020 4:00 PM

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Dashi 

Responses

Again

Expert

 • 

25.8K Messages

6 m ago

@Dashi_Porter 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
ComcastRob

Official Employee

 • 

273 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. I truly apologize for the delay. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @Dashi_Porter

New to the Community?

Start Here