stevens7883's profile

Regular Visitor


1 Message

Mon, Oct 26, 2020 10:00 PM


Unlimited Data option Temporarily Unavailable?



Recently I have been getting notifications from Xfinity that I have used my data for the month and suggesting that I upgrade to the unlimited data option on my plan for $30. When I click on the link provided the site appears to go through several steps but ends with "the option is temporarily unavailable". I did some searching on these forums and this appears to have been an issue for a while, but I don't see a resolution.


Has anyone had success in adding the unlimited data option to thier plan? Are there extra steps I need to follow to get this added?




26.8K Messages

1 y ago


Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee


6.2K Messages

1 y ago

Hi @stevens7883

Thanks for using the Xfinity Forums to get help with adding Unlimited Data. Sorry for the experience you're having. I'd be happy to help get Unlimted Data added to the account for you. Please send me a private message with your full name, as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message.

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