XavinNydek's profile

Regular Visitor

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2 Messages

Tue, Jan 12, 2021 11:00 PM

Unimited data signup is broken

Every time I try to sign up for unlimited data I get the following error: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

 

Temporarily Unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

 

Responses

Again

Expert

 • 

26.1K Messages

7 m ago

@XavinNydek 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Regular Visitor

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2 Messages

6 m ago

It's been a week and I haven't heard anything. This needs to get fixed.

Again

Expert

 • 

26.1K Messages

6 m ago


@XavinNydek wrote:

It's been a week and I haven't heard anything. This needs to get fixed.


I doubt that the website will be fixed anytime soon, sorry.

 

You request has been escalated.  Unfortunately, due to a glitch in December OE's are behind in responding to escalations.  Please try to be patient.

XfinityAmir

Official Employee

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6.4K Messages

6 m ago

Hello XavinNydek, thank you for reaching out to us here with this concern. I am more than happy to assist you with getting unlimited data added, to better assist you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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