Mon, Dec 14, 2020 9:00 AM
I would like to remove a previous modem from my account . I am currently using a voice modem and would like the one I owned SB6183 removed.
6 m ago
Hello @UpsetinWM thanks for taking the time to reach out to us through our forums regarding your modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We do want to ensure that we have the correct equipment active on the account for you and I would love to assist you in getting that corrected. Can you please reach out through private message with your first and last name, full service address and account number?
Thanks for taking your time to reply and confirm. Please let us know if you need any other assistance.
I got my problem solved .