1 Message
TV stopped working after I got sold on a new plan to add a mobile phone.
I was offered a way to reduce my total bill for TV and internet, by adding a phone purchase. So I said OK although I don't need the phone. My bill in total was said to be reduced about $40.00/month with same TV and internet as I currently have. Well, the bill I see online has not gone down, and I now can't even get the TV to work.
XfinityThomasC
Official Employee
•
2.7K Messages
6 months ago
Hello, @user_p929mi
Sorry to hear you are having issues with your billing and TV service. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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