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user_ft3a1z
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3 Messages

Tuesday, May 27th, 2025 6:45 PM

Trying to get the CORRECT password!

I went out of town for about a week and a half, when I returned Sunday, the day before Memorial Day, the internet was down. I tried to get in touch with customer service on the phone. All I got was the automated Xfinity female voice, that asks 

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13 days ago

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XfinityNatalie

Official Employee

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103 Messages

13 days ago

Hello user_ft3a1z! Thanks for reaching out to our XFINITY Community Forum. It's never an ideal situation to return home from your holiday season to find the Internet not working at all. Rest assured, you have reached the right team to assist you! Is the power light from the modem on solid white or blinking orange right now? Also, if you can please confirm what troubleshooting steps you have taken already? 

 

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user_ft3a1z

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3 Messages

The power light is solid white.

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13 days ago

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user_ft3a1z

Visitor

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3 Messages

The internet seems to be working for my phones but not for my TV. Why?

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13 days ago

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XfinityNatalie

Official Employee

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103 Messages

Are you able to see your network name appear in the TV network settings? Please unplug the power cord from the modem and wait 10 seconds until you plug it back in. Once the modem has the power light on solid white again, then you may turn off the TV and turn it back on. Let me know how the Internet is working on the TV after completing these steps. Thank you! 

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13 days ago

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