Sactown9681's profile

New Poster

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2 Messages

Sat, Dec 19, 2020 10:00 AM

Trouble Changing Plans on Web Site

When I try to change plans on the web site I get a message that I can't because I have flex on my account and to either call customer service or use chat.  I have tried both with no success.  I'm promised a 100mps download speed plan for $50 a month but I'm still seeing my old plan.  I have sent back my flex box that I do not need.  But why can't I simply change my plans on the web site and why am I getting terrible customer service?

Responses

New Poster

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2 Messages

6 m ago

I can't change plans online either.  Keep calling.  And good luck.

Official Employee

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200 Messages

6 m ago

We'd be glad to help out here! Please click on my handle (ComcastGina) and send a private message with your name, the complete service address, and any details about the changes that you are looking to make, so we can help. 

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