Visitor
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1 Message
Tired of bill going up new customers get all deals and equipment
I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know what I currently have versus what is offered. I think it is purposely done that way. please contact me with any offers before I cancel
XfinityQuemekia
Official Employee
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750 Messages
12 hours ago
Hey there @user_166f5q, I completely understand your feeling that you aren't receiving enough value for your $250 monthly payment. Making sure your household services are within your budget is extremely important! I can assure you that navigating our plans online isn't intentionally confusing, however, I recognize it can be overwhelming to compare options. I am happy to break down your current plan and compare it to new offers to ensure you are on the best possible package for your needs.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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