The worst experience ever when you call the 800 number
I am sure you heard this from many many more victims like me. Yes we are victims . Not customer. I called your customer service line and wanted to talk to someone to understand why my bill is so high for just basic service that I get and if I can reduce it by any means. But your automated service just won't let me get to any agent. No matter what I say . No matter how I rephrase my question. No matter how many times I get back to the main menu. I come back to the dead end all the time where you send me link to my phone and ask me to acknowledge and end the call. I understand you are a monopoly and you can get away with all these. Even my local motor vehicle department has a better customer service line. Finally I could get through only when I said I want to disconnect my service. May be this time I said that just to reach a live person. But I am seriously thinking how to live my life without Xfinity. You are probably the only company who rewards their customer by increasing their bills if they continue(Yeah I know it was discounted offer for two years blah blah). But you know what I could change to another promotional plan with less payment for the same service just after talking to an agent. But you never gave me that choice even as a loyal customer until I found out. And you make that finding out process as painful as possible by your worst automated service. Probably you are the only company on earth who penalize their customer for staying with them. But let me tell you .Nothing lasts for ever.