Visitor
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1 Message
Switching Providers
My promotion just ended and now the amount per month is too high. I'd like to switch providers or discuss other payment plans.
Visitor
•
1 Message
My promotion just ended and now the amount per month is too high. I'd like to switch providers or discuss other payment plans.
EG
Expert
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118.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.4K Messages
1 hour ago
Thanks @EG!
Good afternoon @camilliev. Our team can assist with finding a new promotion for you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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