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user_w3oojr
1st Topic

Visitor

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1 Message

Friday, November 28th, 2025 6:22 PM

Switching plans from 500Gbps to 300Gbps

Hi Team,
I'm looking to downgrade my service from the 500Gbps to 300 Gbps in order to save money.

My introductory rate of $50/month expired after 2years and now it's going to $85/month.

Looking at plans, the 300Mbps / $70 per month plan will save me $15 a month.

I go to "purchase the plan" and it shows $100 installation fee. It's been installed for 2 years.

Using the xfinity chat, it's obvious no one is human there and after trying to modify the questions in order to get an answer, I gave up.

How can I get the cheaper plan without an install fee? P.S. I clicked on everything executable and NOTHING shows Direct Messaging.

Thanks!
John

Question

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Updated 

18 hours ago

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EG

Expert

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114.6K Messages

19 hours ago

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinitySara

Official Employee

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2.1K Messages

18 hours ago

Hello there, @user_w3oojr! Thank you for creating a post regarding the changes you'd like to make. I'm sorry to hear about the trouble you've had making those changes, and I'd love to see what our team can do to help :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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