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I have been trying for 3 months to get my cable line buried in my front yard. JULIE has been out 4 times to mark the utility lines. I have called in at least 20 times and keep getting the same story.
I was told back in August that it will take up to 14 days to get the cable buried. It has now been 3 months. I have been promised phone calls back. I have never heard from anyone. This is ridiculous customer service. I cannot get past the people that answer the phone and i get the same script from each of them. This absolutely unacceptable. The cable is in our front yard. Children keep tripping over it. This is an extreme safety issue. What does it take to get this cable buried? Legal Action?
XfinityKassie
Official Employee
•
1.3K Messages
17 days ago
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