Stop the service

Hi, I'd like to stop using the internet service asap since I moved out of my previous apartment.

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Expert

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114.7K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Official Employee

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2.5K Messages

4 hours ago

user_9enj8o That totally make sense to me. We are here to help you. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

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Customer Service