3 Messages
Service Cancellation
I need to end my internet services immediately. I've tried to get in contact with xfinity on a handful of occasions to try to get this done over the last several, several months.
Today, I tried again. I was directed to the callback scheduling page, and after several attempts, the webpage errors out and is unable to allow me to schedule a callback. Please advise.
Please note that I am unavailable during standard work hours in the U.S. as I am now abroad.
Cammby
Contributor
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58 Messages
10 months ago
I truly believe this is part of their corporate guidance. I know absolutely nothing about designing a website and surely can't do any worse with my programming knowledge. Can't fathom how a cable giant/ISP has such a horrific online experience as it's basically impossible to change service via their site resulting in a painful, time-wasting phone call to someone trying to upsell at every turn.
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XfinityBillie
Official Employee
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3.6K Messages
10 months ago
@user_ryyb8t Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team, as sad as we are to see you go, can absolutely help you with completing your request to disconnect services. I understand you are abroad, which is what makes our team a great option for you to work with, even if you respond outside our hours of operation, we'll be able to respond as soon as we start again in the morning! To get started, please send us a DM to Xfinity Support with your full name and the service address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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