Visitor

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1 Message

Monday, December 8th, 2025 10:53 PM

Sagging Cable Lines

The cable supports have become loose between the two Telephone poles in front of my house - [Edited: Personal Information] - I do have your service for Internet. Could you please send a truck out to refasten the support cable to pull the Comcast cable line back up to its original position - it is about 10 feet lower than it's original spot - I suspect it will continue to fall further. 

thank you

Mark [Edited: Personal Information]

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Official Employee

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2.8K Messages

5 hours ago

 

Thanks for posting on our community forums for assistance, stratacom. We can help report the line on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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