Thu, Feb 18, 2021 1:00 PM
I'd like to request a credit for service outages resulting from the winter storm. I did not have cable or internet for (3) days - 02/15 - 02/17. Thank you.
4 m ago
Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the service interruption issues you've experienced for the past couple days as I can only imagine how frustrating this situation was for you. I'd also like to help with all your crediting needs in the best way possible.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!