Reporting wreckless Xfinity vehicle driver for unsafe driving practices.

I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.?

I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"]. I have a photo of the truck with license plate and would like to share details of the incident.

Please respond to this attempt to report this incident, thank you for your assistance.

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XfinityRoberto

Official Employee

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2.1K Messages

9 days ago

Hi there, I hope your day is going well. Thank you so much for reaching out to us regarding the driver. I am sorry to hear about this.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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user_cfwr6k

Visitor

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2 Messages

Roberto, thank you for replying, but please help me: I am trying to report a reckless driver who works for your company: Xfinity! Why do I have to jump through so many hoops to reports a reckless driver. Why does Xfinity make it so challenging to report such an incident? I would think something as dangerous as of 5 or 6,000 pound death machine (the truck he was driving) would alarm your team. The drive is your team member and fellow employee, and he almost caused an accident through his overly aggressive driving. He was at fault and I'm trying to report the incident! That unresponsible driving reflects extremely poorly on your company.

I would like to either speak directly to one of the supervisors or, be put in touch with one of your upper-level management team to discuss my concerns. DIRTECTLY! I don't need to jump through hoops. Your driver needs to be reprimanded. Please respond to this email and let me know how you're going to put me in touch with one of them. IF I do not hear from you I will contact 9 News and report this incident.

Sincerely,

forums-help.comcast.com

(edited)

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1 day ago

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XfinityEricB

Official Employee

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2.8K Messages

user_cfwr6k We share your concern with this matter, and are more than happy to get your information of the incident filed. We just need you to provide us some details and personal information especially in a direct message to get this filed. When you are ready, we are more than happy to assist. Please send us a direct message as described above, and we will be ready to make sure the incident is filed with the proper people I promise.

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1 day ago

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Again

Expert

•

33K Messages

15 hours ago

@user_cfwr6k

I strongly urge you to also fill out a police report.

0

Customer Service

user_cfwr6k

Reporting wreckless Xfinity vehicle driver for unsafe driving practices.

XfinityRoberto

user_cfwr6k

XfinityEricB

Again

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