Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days.

I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I

don't recall the dates. However, Xfinity knows when the repairs were done, and should be able to issue the credit.

Any idea how I can get it, short of calling CS?

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XfinityMatthew

Official Employee

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1.9K Messages

4 hours ago

Hello @sgeneris When it comes to credits due to service interruptions those can be requested through our Xfinity Assistant. Instructions on how to do that can be found here: https://www.xfinity.com/support/articles/credit-xfinity-assistant

If you run into issues doing a credit that way we can look into it for you. Have you already attempted to get a credit this way?

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sgeneris

Visitor

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13 Messages

4 hours ago

Thanks for responding.

Yes I did, but as I explained, it requires start and stop dates and I do not have them. However, Comcast does when they did work in my area.

If you can find out when the work was last done in [Removed: Address] I would appreciate it.

(edited)

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XfinityMatthew

Official Employee

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1.9K Messages

@sgeneris Please send us a direct message with your full name and the service address, and we can take a deeper look into what credits can be issued.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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4 hours ago

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sgeneris

Visitor

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13 Messages

4 hours ago

FYI there was a warning to not write support directly, but I

did it anyway -- what happens now?

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Customer Service

sgeneris

Repairs outage credit

XfinityMatthew

sgeneris

XfinityMatthew

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