Visitor
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13 Messages
Repairs outage credit
A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days.
I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I
don't recall the dates. However, Xfinity knows when the repairs were done, and should be able to issue the credit.
Any idea how I can get it, short of calling CS?
XfinityMatthew
Official Employee
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1.9K Messages
4 hours ago
Hello @sgeneris When it comes to credits due to service interruptions those can be requested through our Xfinity Assistant. Instructions on how to do that can be found here: https://www.xfinity.com/support/articles/credit-xfinity-assistant
If you run into issues doing a credit that way we can look into it for you. Have you already attempted to get a credit this way?
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sgeneris
Visitor
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13 Messages
4 hours ago
Thanks for responding.
Yes I did, but as I explained, it requires start and stop dates and I do not have them. However, Comcast does when they did work in my area.
If you can find out when the work was last done in [Removed: Address] I would appreciate it.
(edited)
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sgeneris
Visitor
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13 Messages
4 hours ago
FYI there was a warning to not write support directly, but I
did it anyway -- what happens now?
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