sziron's profile

New Poster


1 Message

Mon, Dec 28, 2020 7:00 PM

Reload Page Try Again

Trying to upgrade to an X1 Box, and after clicking on Submit Order, a pop-up shows "Looks like something went wrong, Please reload the page and try again." This continues to happen after multiple attempts. Any solutions out there? Thanks.



Official Employee


2.3K Messages

4 m ago

Hello @sziron, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and for your interest in upgrading your cable box. We apologize for the inconvenience of not being able to complete this online, but this is a known issue that we are working on correcting. In the meantime, my team would love to assist you with upgrading your cable box. In order to get your account pulled up and further assist, can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here