Hello user_4m6mwa , we can certainly look into the plan to see what going on. Sounds like a promotion or discount may be rolling off. Please send use a direct message with your full name and the service address, and we can work with you to get a new deal.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
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32K Messages
1 day ago
@user_zzuo6l
If you post about your issue here an Official Corporate Employee should respond to you here.
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XfinityFrank
Official Employee
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1.5K Messages
1 day ago
Hi there, @user_zzuo6l! Thanks for reaching out to us here on the Community Forum. We can help! What are you having trouble with?
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user_4m6mwa
Visitor
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1 Message
1 day ago
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